Open a support request
Ticket submission is currently handled through support email while the account dashboard is being connected to the backend ticket system.
Use the button below to start a structured request with the correct subject line.
Support
Support Tickets
Use this page to prepare support requests for account, billing, activation, installation, and extension behavior issues.
What to include
A strong support request includes the product, plan, browser, page, activation state, and a short reproduction path.
Do not include full secrets, payment details, Auth0 tokens, Stripe IDs, or full license keys in the first message.
Activation issue
Include whether the panel shows Basic or Pro, which extension you installed, which product your plan grants, and whether the license-success page detected the extension.
Billing issue
Include your account email, the plan you selected, the billing period, and whether Stripe shows a receipt, subscription, cancellation, or failed payment.
Extension issue
Include the browser version, extension name, extension version, the AI website URL, the mode you used, and whether the issue happens after refreshing the AI tab.
Run behavior issue
Include the mode used, the delay settings, the approximate time of the run, whether the AI response was still generating, and whether the extension reported a completion or composer error.
Diagnostics
When available, attach the diagnostic or tech support log downloaded from the Prompt N' Run panel. Logs help support distinguish account, license, tab, and page-detection problems.
Security
Never send full access tokens, Stripe secrets, Auth0 secrets, Worker secrets, or full payment card data. Support can request a safer redacted identifier when needed.